The products will be sent to the address specified by each customer when submitting their order. The Company cooperates with a courier company, in order to ensure the safe and fast shipment of products to the Greek territory. Shipping costs will be borne by the Company's customers, who will be informed of the exact cost of each shipment before submitting their final order. Our Company makes every effort to send the products to its customers within the specified time. The company reserves the right to time the delivery of the goods in cases of force majeure, and no guarantee can be provided regarding the availability of the products, but guarantees the timely update of the final consumers about their non-availability.
Our goal is to ensure the absolute satisfaction of the customer. In any case, we invite you to check the products upon receipt. However, if you receive a defective product or if any other problem occurs, contact our Customer Service Department immediately via the Contact Us section for more details.
Users who make purchases from our online store as consumers can withdraw the purchase within 14 days of receiving their order, by sending (within the above deadline) the withdrawal form or otherwise by sending the declaration of withdrawal together with the product provided that in this case both (product and statement) will be received by the Company within 14 days of receipt of the product.
In case you exercise your right to withdraw from the purchase of a product then for the withdrawal of products purchased from our online store please note:
a) Returns must be made no later than 14 days from the exercise of your right of withdrawal (ie from the sending of the relevant e-mail-returns are made by sending the product at your responsibility and expense exclusively to the address: 1, Alamanas str, Maroussi PC 15125, Greece.
b) In order for a returned product to be accepted, the product must be in its initial condition received until it arrives at our headquarters, has not been used, complete with the original packaging intact along with all documents which accompanied the product and maintenance instructions have been followed.
c). The returned products must be sent to the above address and must be accompanied by: a) the Retail Receipt / Sales Invoice or the Delivery Note and the Withdrawal Declaration (even if you have already sent it to us electronically). In particular, this form must be completed with all the necessary information requested, printed and signed by you. Then place the form along with the return package.
e) We emphasize that if the above conditions are not met or if any of the above documents is missing, your request for withdrawal cannot be satisfied, and the product will be returned to you at the recipient's expense.
Our goal is to ensure the absolute satisfaction of the customer. However, if you receive a defective/faulty product or if any other problem arises through our fault, contact our Customer Service Department immediately through the Contact section for more details.
In all cases of return of products due to a found real defect or found lack of agreed quality through our fault, purchased from our online store, the following applies:
i) Returns are made exclusively to the address 1, Alamanas str, 15125 Maroussi, Greece. The receipt of the product from our Company will be done only by our cooperating carrier after first contacting our Customer Service Department through the Contact section to inform us about the identified problem that has occurred in a specific product. The return of the product to be returned will be done exclusively by the delivery address that you had stated when placing your order.
ii) In order for a return to be accepted, the product must be in the condition received, not used, complete with its original packaging intact and under the condition that the correct storage instructions have been followed.
iii). The returned products must be accompanied by the Retail Receipt / Sales Invoice or the Delivery Note. We especially emphasize that if any of the above documents is not sent, your request cannot be satisfied and the product will not be received by our Company.
iv). We will process your Return request within a reasonable time.