Please read the following Terms and Conditions of Use carefully before using the services of this website. The website www.eligos.gr is the exclusive property of the company Hellenic Fine Oils SA based at 1 Alamanas Street, PC 15125, with VAT No 094431696 (hereinafter the "Company"). All content and services you will find on the website are subject to these Terms and Conditions of Use. If you decide to use the services offered by the website then the Company reserves the right to consider that you have read carefully and have fully understood and that you fully comply with the Terms and Conditions of Use of this website. The Company website and its contents are in accordance with the Greek law. The Company reserves all rights to refuse the sale of its products or services to any person and / or geographical area after this person is first informed in writing or by telephone or by e-mail.
COPYRIGHT
All content on this website is protected by the copyright provisions of Greek law and is the exclusive property of the Company. The contents of the website may not be copied, reproduced, redistributed, modified, republished or used in whole or in part without the express written consent of the Company. Nothing contained on this website will be construed as granting any license or right in respect of any copyright or industrial right or patent or trademark or logo of the Company. All marks appearing on the Company website, product names, whether appearing in common letters or symbols or representations, are marks of the Company, unless otherwise specified. The use and / or falsification of these trademarks is expressly prohibited and constitutes a violation of the Law on Intellectual Property, Trademarks, Unfair Competition, etc. The user agrees to compensate the Company from any loss, expense, loss and cost, including the reasonable remuneration of its Legal Advisers, which will result from any violation of the Terms and Conditions of Use of the Website by the user.
PRIVACY
The Company does not collect any personal data from the visitors of the website but only personal data from its registered users. Access to this data is not granted to any third party. The Company undertakes not to disclose to any third party any personal information related to the registered users of the website.
We value your trust in our store and that you provide us with your personal information. Our goal is to protect your data; therefore we use all means to do so. But remember that no internet transmission method or electronic storage method is 100% safe and reliable and it is impossible to guarantee their absolute security.
The company can send informative emails to registered users at regular intervals. In case you wish to no longer receive informative newsletters or you wish to unsubscribe altogether from the news sending system, you can inform us. These informative emails are sent only if you agree and for as long as you wish.
On the contrary, in case you have placed an order in our eshop, we send automated informative messages (email) about the progress of your order. There is no way to deactivate these updates, as they constitute a prerequisite for the proper progress of your order. We invite you to ensure that these e-mails can reach you and you are advised to keep them throughout the duration of our transaction.
PRODUCT DESCRIPTION
Our Company strives to be as accurate and detailed as possible about the description of the products available for sale through its website. In case, for any reason, the listed description of a product does not cover you, please contact us, in order to answer any of your questions and to serve you in the best way. The Company reserves the right to modify the description of its products without prior notice. Any such modification will take effect upon its appearance on the Company website.
PRICING
The pricelist for all products sold on the Company website are retail prices and include VAT. The final cost of each order will be calculated after adding the shipping costs to the products’ price and customers will be informed about the total cost including shipment before submitting their order. The price charged to the customer is the current one at the time of the order. The Company reserves the right to modify the prices of its products, however, any such modification will not affect the orders already sent, which have been accepted by the Company. In case you want an invoice, note it in your online order and the Company will contact you for the invoicing details. The transaction will be considered complete after you receive a written confirmation by the Company. The Company may withdraw and not fulfill an order, without justification, while in this case the amount paid will be refunded.
PAYMENT METHODS
Customers can pay by using a card (debit or credit) through Piraeus Bank. Piraeus Bank accepts most cards such as Visa, Mastercard, Meastro etc
SECURE TRANSACTIONS
All card payments are processed through Bank ____'s _____________ "electronic payment platform and use TLS 1.2 encryption with 128-bit encryption protocol (Secure Sockets Layer - SSL). to its designated recipient, who will be able to decode it using the appropriate key
The company does not have access to your bank details nor does it store or has the ability to store information about your bank details or your credit / debit card.
MINORS
The use of the website by persons who have not reached the age of 18 or do not have the legal capacity required by law is prohibited.
Order modification / cancellation
Modification or cancellation of an order is accepted only if the Order Confirmation has not been sent, ie the order has not been completed. Be careful as it is pointed out that after the confirmation of the order it is NOT possible to change the declared delivery address for any reason, for security reasons (anti-fraud).
If you are a consumer, you can exercise the right of withdrawal provided which is mentioned in the relevant clause about product return.
In case of any problem, however, contact our Customer Service Department for further details through the Contact section.
In case the company is required to return part of or the full amount to the customer following the cancellation or change of their order according to the above clauses, the corresponding amount will be refunded immediately in a way that will be agreed between the two parties. In the event that the refund takes place through a third party payment provider (eg credit card, etc.) you may be charged acommission by that third party provider based on its terms of use and operation, for which the company is not responsible.
SHIPPING
The products will be sent to the address specified by each customer when submitting their order. The Company cooperates with a courier company, in order to ensure the safe and fast shipment of products to the Greek territory. Shipping costs will be borne by the Company's customers, who will be informed of the exact cost of each shipment before submitting their final order. Our Company makes every effort to send the products to its customers within the specified time. The company reserves the right to time the delivery of the goods in cases of force majeure, and no guarantee can be provided regarding the availability of the products, but guarantees the timely update of the final consumers about their non-availability.
Our goal is to ensure the absolute satisfaction of the customer. In any case, we invite you to check the products upon receipt. However, if you receive a defective product or if any other problem occurs, contact our Customer Service Department immediately via the Contact Us section for more details.
Users who make purchases from our online store as consumers can withdraw the purchase within 14 days of receiving their order, by sending (within the above deadline) the withdrawal form or otherwise by sending the declaration of withdrawal together with the product provided that in this case both (product and statement) will be received by the Company within 14 days of receipt of the product.
In case you exercise your right to withdraw from the purchase of a product then for the withdrawal of products purchased from our online store please note:
a) Returns must be made no later than 14 days from the exercise of your right of withdrawal (ie from the sending of the relevant e-mail-returns are made by sending the product at your responsibility and expense exclusively to the address: 1, Alamanas str, Maroussi PC 15125, Greece.
b) In order for a returned product to be accepted, the product must be in its initial condition received until it arrives at our headquarters, has not been used, complete with the original packaging intact along with all documents which accompanied the product and maintenance instructions have been followed.
c). The returned products must be sent to the above address and must be accompanied by: a) the Retail Receipt / Sales Invoice or the Delivery Note and the Withdrawal Declaration (even if you have already sent it to us electronically). In particular, this form must be completed with all the necessary information requested, printed and signed by you. Then place the form along with the return package.
d). If the conditions of paragraph b) and c) above are met, the refund of the price you have already paid will be made directly by us or in cooperation with the cooperating payment provider or otherwise within the time limit provided by law in case of withdrawal. In the event that you are refunded through a third party payment provider (eg credit card, etc.) you may be charged any commission charged by that third party provider based on its terms of use and operation, for which the company is not responsible.
e) We emphasize that if the above conditions are not met or if any of the above documents is missing, your request for withdrawal cannot be satisfied, and the product will be returned to you at the recipient's expense.
Our goal is to ensure the absolute satisfaction of the customer. However, if you receive a defective/faulty product or if any other problem arises through our fault, contact our Customer Service Department immediately through the Contact section for more details.
In all cases of return of products due to a found real defect or found lack of agreed quality through our fault, purchased from our online store, the following applies:
i) Returns are made exclusively to the address 1, Alamanas str, 15125 Maroussi, Greece. The receipt of the product from our Company will be done only by our cooperating carrier after first contacting our Customer Service Department through the Contact section to inform us about the identified problem that has occurred in a specific product. The return of the product to be returned will be done exclusively by the delivery address that you had stated when placing your order.
ii) In order for a return to be accepted, the product must be in the condition received, not used, complete with its original packaging intact and under the condition that the correct storage instructions have been followed.
iii). The returned products must be accompanied by the Retail Receipt / Sales Invoice or the Delivery Note. We especially emphasize that if any of the above documents is not sent, your request cannot be satisfied and the product will not be received by our Company.
iv). We will process your Return request within a reasonable time.
GENERAL TERMS
If any of the above Terms and Conditions of Use is deemed illegal, invalid or unenforceable, this term will be deemed not to have been written, but without affecting the enforceability and validity of the other terms. The Company may at any time modify any or all of the Terms and Conditions of Use contained herein and users will be deemed to have been notified and bound by the changes once they appear on the Company website. The Company reserves the right to modify or delete website material at any time at its sole discretion.
We are not responsible for any loss or damage that may result from a denial of service attack, viruses or other technologically harmful material that may contaminate your hardware, your software, your data or other proprietary material as a result of your use of this Website or of any material posted on this or any Website linked to it.
The company and its partners make every effort so that the services, content and transactions in Eligos.gr are carried out smoothly and without interruption, within the framework of the technological control that they carry out at regular intervals. Every measure is also taken so that a high level of security is also maintained.
However, the company is not responsible if the operation of Eligos.gr is for any reason interrupted (including the case of negligence) or it becomes difficult and / or impossible to access it and / if, despite the observed security measures, "viruses" are detected or other malicious software and transmitted to the user / visitor terminals, or if unauthorized third parties interfere in any way with the content and operation of the site making it difficult to use or causing problems in its proper operation or stealing personal data of users. We are also not responsible in case of interruption of access to our website for reasons beyond our sphere of influence, as well as for reasons due to technical or other weakness of the network or due to force majeure or accidental events.
APPLICABLE LAW
These Terms and Conditions of Use as well as the use of this website will be governed by the laws of Greece. All disputes arising in connection with this website will be resolved by the Courts of Athens.